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If you are using a Mac then you need to ensure you have the Microsoft Remote Desktop app installed (this is free via the Apple App Store). This is required no matter which web browser you are using.
If you have issues downloading the latest app from the Apple store or have an older mac with an OS version 10.11 or lower the apps are attached at the bottom of this page.
However even if you have installed the latest version of the app the remote access still may be using an old app.
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To Ensure Latest Version
To ensure you are using the latest app:
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A copy of version 8 is attached below, you will need to download & double click to extract it to your mac
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For Macs with OS 10.11 & Higher
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