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Understandably we are receiving a number of MFA queries following on from our email below, so we have attempted to pull together some FAQs:
· I do not have a smart phone (or I can’t get the authenticator app working on my smart phone), can I still use MFA (Multi-Factor Authentication)?
· I
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would prefer not
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to use my personal mobile for college work including MFA, is there an alternative?
· I don’t want to take my smart phone into class, how will this work?
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· Why are you enforcing all of these measures?
I do not have a smart phone (or I can’t get the authenticator app working on my smart phone), can I still use MFA (Multi-Factor Authentication)?
Yes, you can select “Phone” as an authentication method within Outlook web so you can opt to receive a text code (or an automated phone call) to authenticate. If you watch the following video Camilla navigates to the section where you can select this (around 1 min 40s):
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Please bear in mind however that MFA will be mandated for Remote Desktop access from Tuesday but it will only work with the authenticator app (we have tested this rigorously), therefore if you wish to access files/folders outside of core college teaching hours you will have to do so on-site or using OneDrive.
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If you have watched the MFA videos and read through our knowledgebase article and are still unable to set up MFA, please raise a self service ticket here:
I would prefer not to use my personal mobile for college work including MFA, is there an alternative?
Unfortunately there are no alternatives, you Please be aware that no data is being stored on your mobile device, it is simply used by the systems to prove something is in your possession. You can also opt in to this method to secure your own personal email/social media as well, E.g. Facebook, Gmail, hotmail, outlook.com, Instagram, Twitter, Government Gateway. The use of MFA not only
You can select to receive a code via text message or phone call however (see above FAQ) if you do not wish to use uninstall the authenticator app, there are drawbacks though as described in the question above.
If you still have concerns however please raise a self service ticket here where your line manager can then review with a view to potentially funding a college mobile device for you to use for the purpose of MFA:
I don’t want to take my smart phone into class, how will this work?
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Due to the heightened cyber threat on our doorstep, these are unfortunately necessary steps to keep Runshaw's IT Systems and Data safe. MFA is not optional for any new purchase of Office 365, Microsoft has enforced it on all new business subscriptions so if we were a new customer we would not have the option of not having MFA.
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