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- Messages will be sent for only the first lesson of the day where the student is marked O (absent). Text messages will not be sent for any further absences for that day
- Messages will not be sent until approximately 20 minutes after the end of the lesson.
- Parent/guardian must be registered on the Communications Portal and the student must be linked and Active (not suspended)
- On the Staff Portal there is a 'hide full attendance' selection on the Comms Portal page for each parent/guardian. This must not be selected for them to receive text message notifications.
- Parent/guarding must have a mobile number on the Communications Portal
- Register must have been marked before the end of the lesson
- Must be an active 16-19 student (student status C__)
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| Should a parent/guarding not wish to receive such messages, they can remove their mobile number from the parent portal. There contact details will still be available via the Student's contacts if they have been recorded. |
Blocks
Parents with 'blocks' (can contact disabled) will still receive text message notifications of absences as student contacts is a separate dataset to comms portal contacts.
To block parents from receiving these notifications one or more of the following must be considered:
- Suspend comms portal account
- Remove mobile number from comms portal account (parent/guardian will have option to re-add this)
- Use the 'Hide Attendance Data' flag (Staff Portal > Student Profile > Comms Portal Parents) - select 'Hide Attendance Data' on the relevant contact then press 'Save' (some of the more detailed attendance data and absence data will become unavailable for them on their portal)