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If you have an issue with Teams going back to the sign in page after inputting email address (won't log in).

If it is a mobile device remove the Teams app & then reinstall.

If it is a windows PC or laptop remove temporary/cache files from Teams as follows:

  • Quit Microsoft Teams (click on up arrow on task bar then right click on Teams & quit)
  • Navigate to the folder in the path below, where username is your staff ID

C:\Users\username\AppData\Roaming\Microsoft\Teams

  • If you can't see the AppData folder click on View - Show - Hidden Items
  • Delete contents of the entire folder
  • Download & reinstall teams from teams.microsoft.com/download


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