We are thrilled to announce the launch of our newest communication channel: Live Chat!
This innovative feature is now available on the Customer/Self Service Portal, easily accessible from the click of the Start Chat Button (displayed below).
Why Live Chat?
It’s all about convenience and efficiency. Whether you’re in the classroom or at your desk, Live Chat is there to provide fast, on-the-fly support for both students and staff. Our Service Desk is ready to assist you with quick responses from 9am to 3pm, ensuring your Teaching & Learning activities on campus are as uninterrupted as possible.
Collaborative and Convenient: The entire Service Desk team can view Live Chat, allowing us to collaborate effectively and address your IT needs promptly. It’s perfect for urgent help requests, especially when Teaching & Learning is affected.
Ease of Use: With Live Chat, there’s no need for you to fill out any online forms. It automatically raises a ticket in our system, saving you time and hassle.
24/7 Accessibility: You can create and add comments to any chat around the clock. If our analysts are offline, rest assured that they will address your queries as soon as they’re back online.
Knowledge at Your Fingertips: Before initiating a chat, you can explore our knowledge base for self-help articles, especially useful when analysts are showing as offline.
Mobile & Laptop Friendly: Whether you’re on the go or at your desk, Live Chat is available for both mobile and desktop users, ensuring you’re always connected. Our primary focus for live chat is for teachers & students to get to the crux of the issues at hand as quick as possible.
IT Exclusivity: We’re dedicating Live Chat solely to IT assistance requests to provide you with specialized support. For other services like Facilities, Data Protection, and Security, please continue using our standard communication channels like phone, self-service, in person for optimal service.
Data & Retention: All chats are logged as tickets and monitored in our ITSM (Jira) system. We value respectful interactions and are committed to maintaining a positive environment for everyone at college.