When receiving a call, a screen for the call will automatically pop up. As an additional feature, we have incorporated the Staff Portal into the Teams Voice system meaning that, once a phone call is answered, this pop-up will be able to provide information relating to the incoming caller.
To enable this feature, please follow the below instructions:
- Select the '...' in the top right , next to your face icon
- Select 'Settings'
- Select 'Calls' in the left column
- Enable the toggle under 'Open apps in browser'
- The toggle refers to allowing third party apps to automatically open in a new browser. This provides the access to use our Staff Portal.
