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To add a mailbox manually from the main Outlook screen

  • Right-click on a current mailbox in the left-hand column 

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  • Click on Data File Properties - This will prompt a window to open.

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  • Click on the Advanced button - this will prompt another window to open.

  • Click on the Advanced tab

  • Click on the Add button, type the mailbox name & click OK

  • It should then appear in the mailbox list:

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  • Repeat for additional mailboxes

  • Click OK

  • Then Next & Finish

If you regularly send emails “from” the shared mailbox rather than using your own name, it is worth showing the “From” field when composing an email:

  • Create a New email

  • Click Options

  • Click From

  • This will then enable you to send an email “From” that mailbox, if you have access

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