Microsoft Outlook - Add Shared Mailbox (Windows)

Newer shared mailboxes will appear in Outlook within an hour of being given access - older ones will need adding manually.

If you want to view a shared mailbox from the web version see Shared Mailbox - Access from Webmail

To add a mailbox manually from the main Outlook screen

• Right-click on a current mailbox in the left-hand column 

Open

• Click on Data File Properties - This will prompt a window to open.

Open

• Click on the Advanced button - this will prompt another window to open.

• Click on the Advanced tab

• Click on the Add button, type the mailbox name & click OK

• It should then appear in the mailbox list:

• Repeat for additional mailboxes

• Click OK

• Then Next & Finish

If you regularly send emails “from” the shared mailbox rather than using your own name, it is worth showing the “From” field when composing an email:

• Create a New email

• Click Options

• Click From

• This will then enable you to send an email “From” that mailbox, if you have access