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What MFA Does
Multi-factor authentication uses multiple methods to periodically confirm the user's identify whilst carrying out an activity. So in addition to your password, you will periodically be required to acknowledge a notification or text message on your mobile device.
Simply put it confirms that you know something (your password) and confirms that you have something (your mobile device).
Step By Step Setup Videos
The following short videos have been recorded (by our own Camilla and Callum) to guide you through the setup process; via two different methods. These are excellent, please watch one and attempt the setup process (pausing the video if you need to whilst you carry out the same steps):
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Further instructions are included below if needed.
FAQs
Further information and Frequently asked questions:
https://servicedesk.runshaw.ac.uk:8081/servicedesk/customer/kb/view/111837318
Setup Instructions
Once we have enabled on your account remotely (we don't need to do anything on your PC, laptop, etc) you will need to follow the instructions below (please follow step by step using the screenshots to help you where required):
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- Click “Security Info” on the left hand side
- Choose Microsoft Authenticator (if it doesn’t appear on the list, select “Add Method” and then choose “Microsoft Authenticator” from the drop down)
- Follow the on-screen prompts to set up your Multi-factor authentication options (you will need to scan the QR code that is on the screen with your mobile phone using the Microsoft Authenticator app)
- When you get to the following screen simply click "Done"
What Happens After The Initial Setup
Whilst using Outlook from home (via Outlook web or Runshaw Remote Access), you will need to confirm it is you who is signing in to your email when logging in for the first time of a new session. On-site you will only need to occasionally confirm that it is you who is logging in.
When you try to login you will receive a popup on your phone where you will need to click Approve. The popup will look like the following screenshot:
How To Change Authentication Details
If you ever need to change the authentication details instructions can be found on the site below.
If You Don’t Have A Smart Phone Or Are Running Into Issues
- If you don’t have a smart phone please contact the Service Desk
- If you do have a smart phone but are running into issues with the configuration, please contact the Service Desk.
Email/Calendar Apps On Your Mobile Phones
Our strong advice is that you use the Outlook app on your mobile phone:
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