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Once we have enabled on your account remotely (we don't need to do anything on your PC, laptop, etc) you will need to follow the instructions below (please follow step by step using the screenshots to help you where required):

• Download Microsoft Authenticator to your mobile phone (if you do not own a smart phone, please contact us for further advice and assistance)

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• Close down Outlook and then launch Web Email from your desktop or College website

• The next time you attempt to login to Outlook you will see the following message, click At this point you will be directed via one of two routes, Route 1 is if you see the following "More information required" screen
  • If you see a different message or are taken directly to your inbox, skip to Route 2 below

Route 1

• Click Next

• Select:
  • Contact Method: Mobile app:
  • Receive notifications for verification
  • Then click Set up at the bottom

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• On the following (final) screen click Done:

Route 2

• After launching Microsoft Outlook Web it may ask you to add your telephone number at this point, enter your mobile number if it does
• Once in your inbox click on your name/initials in the top right and then “My Account” (may be called “View Account”)

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• Click “Security Info” on the left hand side
• Choose Microsoft Authenticator (if it doesn’t appear on the list, select “Add Method” and then choose “Microsoft Authenticator” from the drop down)
• Follow the on-screen prompts to set up your Multi-factor authentication options (you will need to scan the QR code that is on the screen with your mobile phone using the Microsoft Authenticator app
• When you get to the following screen simply click "Done"

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What Happens After The Initial Setup

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