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We assess each bug based on the symptom severity (that is, when this bug causes symptoms, how severe are those symptoms). There are three levels of symptom severity.
Critical – P1
The application is unavailable. Users aren't able to perform their job function, and no workarounds are available.
Major – P2
A feature is unavailable, application performance is significantly degraded, or users job functions are impaired.
Minor – P3
The application or specific feature isn't working as expected, but there is a workaround available. Users experience is impacted, but their job function is not impaired.
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