If you have logged into Sophos Connect while off site & some or all of your network drives (ie S, T & G ) are missing please try the following steps.
Perform a GPupdate
- Disconnect Sophos Connect & sign back in
- If the above doesn't work. save the attached file to your desktop & double click on it to run it (ensure you are logged into Sophos Connect while running the file)
...
If you still have issues please bring your laptop to the Service Desk
Manually Create Shortcuts
If the user is still unable to connect after a GPUpdate, you can create a shortcut to the IP address of the server.
On the Desktop
- Right-click and select New
- Select Shortcut
- A Pop-up will appear, Type one of the following for each drive respectively:
- For r004-vstore-02\shared
- \\172.16.179.100\shared
- For r004-vstore-02\Groups_Teaching
- \\172.16.179.100\Groups_Teaching
- For x035-vstore-02\Groups_Support
- \\172.16.173.107\Groups_Support
- For r004-vstore-02\shared
- Select 'Next'
- Change the name to reflect what's necessary