Sophos Connect - Network Drives Missing

If you have logged into Sophos Connect while off site & some or all of your network drives (ie S, T & G ) are missing please try the following steps.

Perform a GPupdate

• Disconnect Sophos Connect & sign back in

• If the above doesn't work. save the attached file to your desktop & double click on it to run it (ensure you are logged into Sophos Connect while running the file)

Open

Open

Open

• If neither of the above work reboot the laptop & sign back in to Sophos

If you still have issues please bring your laptop to the Service Desk

Manually Create Shortcuts

If the user is still unable to connect after a GPUpdate, you can create a shortcut to the IP address of the server.

On the Desktop

• Right-click and select New

• Select Shortcut

• A Pop-up will appear, Type one of the following for each drive respectively:

  • For r004-vstore-02\shared

    • \\172.16.179.100\shared

  • For r004-vstore-02\Groups_Teaching

    • \\172.16.179.100\Groups_Teaching

  • For x035-vstore-02\Groups_Support

    • \\172.16.173.107\Groups_Support

• Select 'Next'

• Change the name to reflect what's necessary