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If you don’t have a smart phone please contact the Service Desk
If you do have a smart phone but are running into issues with the configuration, please contact the Service Desk.
Email/Calendar Apps On Your Mobile Phones
Our strong advice is that you use the Outlook app on your mobile phone:
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We have found that Google Gmail or Apple Mail works well. We have encountered issues when using the built-in Android mail app, where syncing your work and personal calendars has been unsuccessful. We are therefore unable to support this type of issue.
If the User Has A New Personal Device
Go to Users
Search for User & Find user
Click on Authentication Methods
Find old Device, click on Three dots & Delete
Then Click Require Re-register MFA
Then it's just standard, go to Web Mail, it'll show 'more information required' and you can setup MFA as above