Permission must be granted to the shared mailbox before a staff member can access the contents of a mailbox.
To add a shared mailbox to Outlook, follow these steps:
1. Open Outlook, select
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the Tools
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menu then
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click Account
2. Click Advanced
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3. In the next window, click Delegates then + button.
4. Search the mailbox you wish to add to Outlook then click Add.
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5. Click OK then close the Accounts window.
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