Permission must be granted to the shared mailbox before a staff member can access the contents of a mailbox.
To add a shared mailbox to Outlook, follow these steps:
1. Open Outlook, select the Tools menu then click Account
2. Click Advanced
3. In the next window, click Delegates then + button.
4. Search the mailbox you wish to add to Outlook then click Add.
5. Click OK then close the Accounts window.
6. The shared mailbox will now automatically display in your Outlook.
