Please take a few mins to watch our IT Services video recorded by Alex Harding; providing a bit more information and advice about the current situation in our sector:
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Understandably we are receiving a number of MFA queries following on from our email below, so we have attempted to pull together some FAQs:
· I do not have a smart phone (or I can’t get the authenticator app working on my smart phone), can I still use MFA (Multi-Factor Authentication)?
· I would prefer not to use my personal mobile for college work including MFA, is there an alternative?
· I don’t want to take my smart phone into class, how will this work?
· What if I forget my mobile phone?
· Does MFA apply when working in college or at home, or both?
· Will I be asked to authenticate every time I try to login to Outlook?
· Is this just for Outlook?
· Will I only be asked to authenticate as I am logging in?
· What do I need to do to prepare my files/folders for access from home if I won’t be using Remote Desktop?
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I do not have a smart phone (or I can’t get the authenticator app working on my smart phone), can I still use MFA (Multi-Factor Authentication)?
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If you have watched the MFA videos and read through our knowledgebase article and are still unable to set up MFA, please raise a self service ticket here:
https://servicedesk.runshaw.ac.uk:8081/servicedesk/customer/portal/1/create/250
I would prefer not to use my personal mobile for college work including MFA, is there an alternative?
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You can select to receive a code via text message or phone call however (see above FAQ) if you do not wish to uninstall install the authenticator app, there are drawbacks though as described in the answer to the question above.
If you still have concerns however please raise a self-service ticket here where your line manager can then review with a view to potentially funding a college mobile device for you to use for the purpose of MFA:and discuss alternative solutions with you.
https://servicedesk.runshaw.ac.uk:8081/servicedesk/customer/portal/1/create/248
Authenticator registration has timed out error
The fix is to Open Authenticator app, Three dots in right hand corner, Turn off battery optimization & this will allow the MFA app to run correctly without this error.
I don’t want to take my smart phone into class, how will this work?
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You need to copy your Home Area files/folders onto OneDrive. Will Sutton has recorded the following step by step instructions video to assist our staff and students in copying the files over:
https://web.microsoftstream.com/video/5ac86da211058536-babbcc27-465f47ee-9ebd8c47-df6dc34028e4c0c960c242b2
We advise against copying files/folders to your OneDrive from your Shared Drives (G: or T: Drive, S: Drive, etc), if you need to access any of those from home please consult with your line manager as we are beginning to look at trialing OneDrive for Group Drives.
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Due to the heightened cyber threat on our doorstep, these are unfortunately necessary steps to keep Runshaw's IT Systems and Data safe. MFA is not optional for any new purchase of Office 365, Microsoft has enforced it on all new business subscriptions so if we were a new customer we would not have the option of not having MFA.
How do I turn off App Lock on my Microsoft Authenticator App?
- Open Authenticator app
- Click the three dots in the top right
- Settings
- Press the toggle button next to "Applock" which should turn it off for Authenticator
(This will only turn off the App lock on the app, not your Phone/Tablet)
Related Documents
Multi-Factor Authentication (MFA) - Setup Instructions
Again we apologise for any inconvenience caused and appreciate your patience and working with us.