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When accessing Microsoft Office, if you see the below message appear which states ‘UNLICENSED PRODUCT’ there is a process to ensure that you can fix this.
Solution
- Please close all other Office apps (PowerPoint, Outlook, OneNote etc) and open Microsoft Word.
- Toward the top right your name/ID will be displayed, click this and ‘sign out’. If a prompt appears press ‘Yes’. If there is no option to sign out, select File - Account - Sign Out
- Once signed out, it will now ask you to sign in (from the same area of the screen). When signing in input your STAFFID@runshaw.ac.uk (if staff) or STUDENTID@student.runshaw.ac.uk (if a student).
- Once you have managed to sign in, close Word and reopen the application. The unlicensed error will now no longer be displayed and all apps can be opened as normal.
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