Newer shared mailboxes will appear in Outlook within an hour of being given access - older ones will need adding manually.
If you want to view a shared mailbox from the web version see Shared Mailbox - Access from Webmail
To add a mailbox manually from the main Outlook screen
- Click on the File menu
- Click on Account Settings – Account Settings
- Click on the Change button
- Select More Settings
- Click on the Advanced tab
- Click on the Add button, type the mailbox name & click OK
- It should then appear in the mailbox list:
- Repeat for additional mailboxes
- Click OK
- Then Next & Finish
If you regularly send emails “from” the shared mailbox rather than using your own name, it is worth showing the “From” field when composing an email:
- Create a New email
- Click Options
- Click From
- This will then enable you to send an email “From” that mailbox, if you have access
