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Parents/Guardians who have registered on the Communications Portal and have an actively linked students will get a text message notifying them of absences from lessons for their linked student. This document is intended to provide a detailed view into the control of the service. 

Criteria

  • Messages will be sent for only the first lesson of the day where the student is marked O (absent). Text messages will not be sent for any further absences for that day
  • Messages will not be sent until approximately 20 minutes after the end of the lesson. 
  • Parent/guardian must be registered on the Communications Portal and the student must be linked and Active (not suspended) 
  • Parent/guarding must have a mobile number on the Communications Portal
  • Register must have been marked before the end of the lesson
  • Must be an active 16-19 student (student status C__)

Message

Sample Text Message
Student STE04049635 did not attend their lesson today at 10:10. If this is a genuine absence, please notify us here: https://tinyurl.com/runabs

The link in the text message will redirect the user to https://communications.runshaw.ac.uk/recordabsencelink.aspx. If the user is not already logged in, they will be redirected to the log in page. 

If the user has only one active student linked, they will be redirected to the record an absence page for that single student. 

If the user has multiple active students linked, they will be redirected to a page asking them to select which student they would like to report an absence for before being redirected again to the record an absence page for that single student. 

A pastoral log will be recorded for each text sent (multiple logs will be added for students where they have more than one active parent/guardian registered on the Communications Portal. 


Unsubscribing

Should a parent/guarding not wish to receive such messages, they can remove their mobile number from the parent portal. There contact details will still be available via the Student's contacts if they have been recorded. 


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