How to contact departments/ schools using their ‘Call Queue’
In order to make a call to a specific Department, staffroom or service, such as the Service Desk, you can type the name within the box above the dial pad in calls, these can be identified by the icon below.
These Call Queues are a much better way to contact our different teams across College as you will be much more likely to get in touch with someone, rather than relying on calling an individual who may be prior engaged.
Adding People/ Groups to Speed Dial
To view your Teams contacts, select Calls and choose Contacts on the left. Here you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific.
If you want to add a new contact to your list, click Add contact at the top of your list to get started.
You can also access your Speed dial contacts and any call groups you have created—all on the right side of Teams. Just select Calls and access them there at any time.
Things you can do from here:
- Speed dialallows you to quickly reference and call back any recent contacts or contacts that you have added to speed dial. Really handy for teams and people you contact often!
- Call groups organize your teammates to help you find or reach certain people based on a role or team.
- To add someone to speed dial or any call group, select More actions next to the group name and choose Add a contact to this group.
- You can quickly call any contact back by selecting Call below their name.