Shared Mailbox - Hidden Emails
- Marie Eperson (Unlicensed)
Description:
If the inbox is showing more unread emails than can be seen it is likely that the emails have been marked as private.
Solution:
As a quick fix the emails can be viewed from the web version of Outlook
Shared Mailbox - Access from Webmail
To allow everyone with access to see them in the client version (anyone with access to the mailbox can do this):
Open the mailbox from the web
Go to the calendar view
Right click on the calendar & select sharing permissions
For staff already listed, click on the drop down box next to their name - select delegate & then tick Let delegate view private items
For staff not listed (all staff who have access may not be listed automatically), type their name in the top box select delegate & tick private items then click Share
Once all the access is set click Done at the top
A sharing invitation email will be sent automatically - they can just delete that email.
Related content
IT Services, Runshaw College