Teams Voice - How to Make External Calls

Desktop Application

• Firstly, select 'Calls' in the left hand column.

• Type a name or number in the box provided as shown in the image below.

• Press the drop down menu arrow next to the Call button

• Select the workroom phone associate with you (E.g. 'Call as Service Desk' or 'Call as Science')

• Select 'Call'.

Open

Open

Mobile Application

In the Mobile application:

• Open the Teams application

• Select the 'Calls' Tab.

• Press the phone icon

• Type in the number needed on the Dial pad and press the phone icon to call

• This will prompt to choose to 'call as Service Desk' (as an example)