Teams Voice - How to Transfer a Call

Transfer your one-on-one calls in Teams.

1. When you're in a call, select More actions   > Transfer in your call controls.

2. Start typing the name of the person you want to transfer the call to and select them when they appear.

3. If they're in your org and using Teams, turn on Ring back if there's no answer to send the call back to you if the recipient doesn't answer.

4. Select Transfer to complete the transfer or the dropdown arrow to choose one of the following options:

• Work to transfer the call to their Teams number

• Work voicemail to send it straight to their voicemail

• Any other numbers (like their mobile number) they added to their account

Consult then transfer

You may want to check in with someone before you transfer a call.

1. When you're in a call, select More actions   > Consult then transfer.

2. Under Choose a person to consult, start typing the name of the person you want to reach and select them when they appear.

3. Consult with them by calling or using chat.

4. When you're ready, hit Transfer.