IT Services Knowledge Base

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Lanschool - Screens Show Updating
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Laptop Microphone - Turn Up Input Volume
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Laptop Trolley Bookings
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Lecture Theatre (M501) - Data Projector & Sound Configuration
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Loom - Add Chrome Extension
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M501 - Display Set Up
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MFA - Add Security Key
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MFA - Add the Authenticator App
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MFA - Approval Not Working / Remove App Lock
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MFA - Change Authentication Type
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Microsoft Edge - Creating Collections
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Microsoft Powerpoint - How To Record a Voice-over
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Microsoft Store - Install Apps
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Microsoft Teams - Key Information & Instructions
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MS Edge - Group Tabs
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MS Office Files – Remove Hidden Data and Personal Information
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MS Office Install - Staff & Students
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MS Teams - Create Private Channel / Private OneDrive Shared Area
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Multi-Factor Authentication (MFA) - Setup Instructions
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New Phone - Authentications (for Microsoft and Sophos Connect)
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Oculus VR - Getting Started
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OneDrive - Key Information
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OneDrive - Request Files
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OneDrive/SharePoint - Stop Sharing OneDrive or SharePoint Files or Folders
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OneDrive & Teams - Recover Files
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OneDrive, Teams & Sharepoint - Sharing Files & Folders
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OneFile Calendar
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OneNote
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OneNote Mobile - Unable to Sign in
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Online Booking System Loan Guide
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Online Learning Contact (OLC) Reports
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Online Prevent Training - Issues
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Open Broadcaster Software (OBS) - How to Record Your Screen
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Opened Program Not Appearing on Screen
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Outlook - Add Users to Meeting Without Showing Attendees
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Outlook Calendar Access
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Outlook - Wrong View
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Outlook Mobile App - Enable/Disable Focused Inbox
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Outlook Mobile App - How to Add an Email Signature
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Outlook Web - List All Emails by Category
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Outlook Web Version - Open Calendars
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Pastoral Logs - Editing and Deleting
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Paxton - Door Access Control FAQs
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PDFs Not Opening
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PDS Minimum Time
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PDV105 - Staff Development Register - No Registers Found
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Personal Printing - Add Credit
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Photo & Video Consent Form
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Planet Estream - Uploaded Media Not Displaying
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Planet Estream - Uploading Videos
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Planet Estream Web Recorder Missing
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PowerPoint - Countdown Timers for Windows 10
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Powerpoint - recording video / voiceovers
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Print Screen Button Not Working
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Print Shop Requests
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Progress Evening Appointments (School Cloud) System - Key Information
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Progress Updates - Guides and Support
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Projector Filter Requires Cleaning Error Message
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QL Web - Options Not Showing Along The Top
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Registers - Unable to Select From Staff Timetable
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Remote Access - Mac Problems
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Remote Access - Unable to Access Microphones & Other Devices
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Remove Pop-Up Adverts/Warnings from a Computer
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Report Phishing Email
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Reset Password - Applications to Reset
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Safari - How to Clear Web Browser Cache
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Saving/ Exporting a Notebook
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Adobe Acrobat - Failed to Send a DDE Command
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Screen Zoomed In/Out on Websites
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Seating Plans
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Shared Calendar - Import/Copy Appointments
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Shared Mailbox - Access from Webmail
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Shared Mailbox - Hidden Emails
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Shared Mailbox - Set Out of Office / Automatic Replies
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Share Teams Videos
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Sophos Connect - Network Drives Missing
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Sophos For Home
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Sophos VPN Set Up
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Sophos VPN - Set Up Authentication On New Mobile Device
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Staff Portal - Teams button missing
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Standard College Email Signature
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Stop Website Popups/Notifications
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Student Loan Equipment
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Student Monitoring - List of Students
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Student Portal - Employability Skills
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Student Portal - ULN Number
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Student/Staff Communications
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Surpass Viewer - Install Instructions
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Teachers Laptops - Unable to Download or Save Files / Blue Screening
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Teams - Access to Classes
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Microsoft Teams - How to Activate a Team
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Microsoft Teams - How to Create a Group Chat
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Teams - Leave Class
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Teams - Meetings With Students Not in Class
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Teams - Not Signing in
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Microsoft Teams - Post to Multiple Channels
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Teams Recordings - Save Location
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Teams - Request for New Group
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Teams - Staff Portal Call Staff Member
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Teams - Stop Notifications- Do Not Disturb
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Teams/Stream Videos - Edit or Delete
Teams Voice
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Temporary Membership Card - Set Printer
Microsoft Outlook - Useful Articles
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Text Messages
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Turnitin for Teams (Student Edition)
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Turnitin for Teams (Teacher edition)
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Turn It In - Paper View Requests From External Parties
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Unlicensed Product in Microsoft
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Updated guidelines for staff interacting online with students
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vMark Installation Guide
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Website Blocked - Adverts & Pop-ups
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Windows 11 - Change the Taskbar Position
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Windows 11 - Right Click Menu Change
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Word Document Printing With Grey Box On Right Hand Side
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Your class isn't set up to request Work Placements message
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Lost or Damaged Laptops
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Bulk Downloading Students Submitted Assignments from Teams
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Microsoft Teams - How to Hide Message Previews
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Microsoft Teams - How to Recover a Deleted Channel
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Microsoft Teams - All Documents
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Lanschool - Instructions for Changing Channel
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Service Desk Live Chat
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How to Merge PDF Files
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Microsoft Teams - How to Unhide a Team
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File Explorer Crashing When Accessing a Device's Internal Storage
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IT Services - How to Access Our Services
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Runshaw's Password Requirements
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How to Access the Self-Service Portal
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Staff - How to Report a Data Protection Breach or Request
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Staff - How to Log a Safeguarding Concern
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Safari - Add Webpage Shortcut to Home Screen
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Canva for Education - How to Sign Up
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Microphone Issues
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Moodle - How to Restore Deleted Resources
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Autodesk - Revit Project - Convert RTE File to RVT File
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Google Chrome - Serious Security Vulnerability
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Live Captions in Teams
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Eduroam WiFi - How to Connect
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Adobe - Uninstall Duplicate/Old Creative Cloud Apps
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7-Zip - Encrypting/Password Protecting Files
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MFA - Download & Installation Instructions
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Microsoft Edge - How to Clear Browsing History and Web Cache
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Show Desktop Shortcut Missing
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Students - How to Log a Safeguarding Concern
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SWaNS Tool (Strengths, Weaknesses and Next Steps)
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Adobe Acrobat - How to Convert a PDF to a Word Document
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Adding a Parent to your Student Portal
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Adobe Acrobat - Cannot Search for Keywords
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Microsoft Teams - Change Teams Icon
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Next Steps - Adding Next Steps to a Student's Account
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How to Check Student Home Areas
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Microsoft Teams - Adding New Students to Teams Assignments
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Add Appointment to Calendar from a Shared Mailbox

IT Services Knowledge Base

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Standard College Email Signature

Standard College Email Signature

Owned by Marie Eperson (Unlicensed)

Nov 03, 2017

1 min read

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IT Services, Runshaw College

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