Teams Voice - Enabling Inbound Call Information

When receiving a call, a screen for the call will automatically pop up. As an additional feature, we have incorporated the Staff Portal into the Teams Voice system meaning that, once a phone call is answered, this pop-up will be able to provide information relating to the incoming caller.

To enable this feature, please follow the below instructions:

• Select the '...' in the top right , next to your face icon

• Select 'Settings'

• Select 'Calls' in the left column

• Enable the toggle under 'Open apps in browser'

  • The toggle refers to allowing third party apps to automatically open in a new browser. This provides the access to use our Staff Portal.

Open

• Once enabled, as soon as your call connects the following screen will be displayed:

Open

• Presently this will auto detect numbers for:

  • Parents/Contacts

  • Comms Portal Parents

  • Students

  • Applicants

• Coming soon this will detect:

  • Employers (for users of Spark)

  • Suppliers (for users of Open Accounts)

  • Staff Members (for users of Catalyst People)