Sophos Connect - Network Drives Missing

Owned by Marie Eperson (Unlicensed)
Last updated: Aug 23, 2023 by Ben Collinge
2 min read

If you have logged into Sophos Connect while off site & some or all of your network drives (ie S, T & G ) are missing please try the following steps.

Perform a GPupdate

  • Disconnect Sophos Connect & sign back in

  • If the above doesn't work. save the attached file to your desktop & double click on it to run it (ensure you are logged into Sophos Connect while running the file)

Please note that if you get a message to trust the file before opening it click on the ... & select Keep



Select Show More & then select Keep anyway



  • If neither of the above work reboot the laptop & sign back in to Sophos

If you still have issues please bring your laptop to the Service Desk



Manually Create Shortcuts

If the user is still unable to connect after a GPUpdate, you can create a shortcut to the IP address of the server.

On the Desktop

  • Right-click and select New

  • Select Shortcut

  • A Pop-up will appear, Type one of the following for each drive respectively:

    • For r004-vstore-02\shared

      • \\172.16.179.100\shared

    • For r004-vstore-02\Groups_Teaching

      • \\172.16.179.100\Groups_Teaching

    • For x035-vstore-02\Groups_Support

      • \\172.16.173.107\Groups_Support

  • Select 'Next'

  • Change the name to reflect what's necessary





IT Services, Runshaw College