MFA - Add the Authenticator App

The instructions below show you how to add the the Microsoft Authenticator app.

Add Authenticator App

1. Download the Microsoft Authenticator app onto your mobile (from the relevant app store for your device)
2. On your laptop/PC login to Outlook Web
3. Click on your face/name in the top right
4. Select View Account
5. Select Security Info (if you then see a blank screen, please try using a different browser)
6. Select Add Method

7. Select Authenticator app

and then follow the on-screen prompts

Change Authentication Default

Once you have the authenticator app in Security Info (as above) click Change next to Default Sign In Method and select Microsoft Authenticator - Notification from the drop down menu

More detailed instructions can be found in Multi-Factor Authentication (MFA) - Setup Instructions and step by step videos can be found here: https://servicedesk.runshaw.ac.uk:8081/servicedesk/customer/kb/view/71139476