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Teams - Not Signing in

Teams - Not Signing in

If you have an issue with Teams going back to the sign in page after inputting email address (won't log in).

If it is a mobile device remove the Teams app & then reinstall.

If it is a windows PC or laptop remove temporary/cache files from Teams as follows:

  • Quit Microsoft Teams (click on up arrow on task bar then right click on Teams & quit)

  • Navigate to the folder in the path below

For 'New' Teams - C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

For 'Old' Teams - %appdata%\Microsoft\Teams

  • If you can't see the AppData folder click on View - Show - Hidden Items

  • Delete contents of the entire folder

  • Restart Teams



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