Please use the following Table of Contents below to find the appropriate information you require:

Don’t Use Over Remote Desktop

Your mic and webcam won’t work over Remote Desktop, you will ned to access on your own device without Remoting in, your mic and webcam should then work fine.

Our Recommended Platform If You Are Having Issues (Mobile Device & Web vs Laptop/PC Install)

Following the release to CMT, we have found that on some people’s college-owned devices (laptops, macbooks, PCs, macs) the web version works better than the client install. We have also found that some of our customers can work effectively with the application on their mobile phone or tablet for example, thus enabling them to have Remote Desktop open on their main device at the same time.

So if you try to join a meeting using the client but have issues (usually with the webcam and/or mic), please try the web version.

Instructions For Accessing

Mobile Devices

Simply search your Play/App Store (as you would do normally) for Microsoft Teams and install:

Open

Then see “Your Login Details” section below.

College-Owned Mobile Devices

We have already pushed out Microsoft Teams to all College iPads and mobile phones.

Teams Online

If you want to use teams online you can do that from https://teams.microsoft.com though the experience is not quite as rich. The same link will also available via “My Runshaw” soon on the College website, as well as from within your mailbox whilst using Outlook web; simply click on the button in the top left and you should then see “Teams listed” (although you may have to click the “All Apps” button if you don’t see it listed):

Open

Again see “Your Login Details” section below.

Full Client Install

• To download the app to your device (including College PCs and Laptops)

• Visit https://teams.microsoft.com/downloads

• Click “Download Teams”

• It will automatically detect which is the correct version for your device and will download the installer file and will likely appear automatically at the bottom of your browser

• Run the file and follow the on-screen prompts

The app is available on both Windows and Apple devices.

Once you have installed Teams on your chosen device, please ensure that you enable notifications so that you are alerted when someone tries to call you for example, or when a meeting is about to start, etc.

Your Login Details

You’ll need to log in with your user id formatted in the same way as you do for Outlook on the web, i.e. username@runshaw.ac.uk for Staff and studentid@student.runshaw.ac.uk for students:

E.gs.  BLOJ01@runshaw.ac.uk or BLO12345678@student.runshaw.ac.uk 

Your Class Teams

You will have automatically been added to a Teams group for each on of your classes. You can locate these via the “Teams” option on the left hand side (after logged in):

Joining Team Meetings

There are numerous ways to join a meeting:

• Teams Client pop-up notification (that a meeting is about to start)

• Outlook meeting reminder notification (format differs slightly depending on if you’re using Outlook Web or the Outlook Client)

• Navigating to your Teams calendar, finding the meeting and joining that way

Enabling Your Webcam and Mic

When you join a Teams meeting via one of the methods above, if appropriate you may need to enable your webcam and/mic button for the meeting, simply click on the button(s) below before clicking “Join Now”

Webcam and/or Mic Not Detected

If you there is a line through the buttons or they simply do not respond, that can mean numerous things:

• You have accessed Teams from inside a Remote Desktop session

• The Teams client on your PC/laptop isn’t picking up your webcam/mic

• You don’t have a webcam/mic

If you find you are having issues, the most likely solution to work for you is either installing on your mobile device or accessing via the web (but not whilst connected in to a Remote Desktop session).

Via Meeting Reminder

The following instructions describe how to join using Teams Web via an Outlook Web or the Outlook Client meeting reminder notification, depending on which you have open at the time. If you are using the Teams Client, you will receive a notification from the Teams client with a button to press to join the meeting.

If you receive a popup reminder for an upcoming meeting use “Join Teams meeting” or “Join Online” depending on whether it pops up in your Outlook Client or Outlook Web:

Outlook Web

• Click “Join Teams Meeting”

• On the Pop-up click “Cancel” and then click “Continue on this browser”

Outlook Client

• Click “Join Online”

• Click “Cancel” (or click “Open Microsoft Teams” if you have been using the Teams client successfully already)

• Click “Join on the web instead”

• Click on the “Join Now” button

Via Calendar

• Simply click on the Teams Calendar button

• Click on the meeting

• Click “Join” in the top right

Student Engagement Via Teams

Posting to Multiple Classes At The Same Time

Once the groups have been created, you have the option to post to more than one group at the same time:

• Click “Teams”:

• Press the Format button:

• You can then drop down from ‘New Conversation’ to ‘New Announcement’ if you wish (which is where nobody can reply), or leave as ‘New Conversation’:

• Type your message and subject and then press ‘Post in Multiple channels’

Here you will then select the Classes you wish to post to.

Manage Class Notifications

You can choose not to receive notifications for a particular class:

• Go into the Team

• Ensure you're on the "General" tab

• Click the three dots on the right hand side

• Manage Notifications

Some Videos to Help

Using Teams

https://www.youtube.com/watch?v=jugBQqE_2sM

Managing Meetings

https://www.youtube.com/watch?v=jwUGAgiWaXI

General Teams

https://www.youtube.com/user/officevideos/search?query=channel

Issue Loading Pre-Recorded Lessons

If a student experiences issues downloading or playing a pre-recorded lesson, the first thing to try is for the teacher to copy the recording to their OneDrive, Right click on the file and share it with the student that way.

As ever if you have any questions, please reach out to us via the Service Desk Portal: https://servicedesk.runshaw.ac.uk:8081/servicedesk/customer/portals